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  • Track Order

    Want to check the status of your order? You can put in your order number and click search to find the tracking information or login your account to check the detail information.

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    Email: service@izidress.com

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Canceled Orders


We totally understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation below for details.


Before wedding dress tailoring,all dress orders canceled within 12 hours from the initial purchase will lose none of the merchandise purchase price for customers' color, size and style exchange.


Bridal orders canceled 12 hours later and 36 hours before will be charged 30% of the Merchandise purchase price as a cancellation fee.All Wedding Dress orders canceled after 36 hours of the initial purchase will lose 50% of the Merchandise purchase price. We reserves the right to cancel, refund, or refuse any order. We do NOT accept cancellations on the orders after 72 hours of the initial purchase.